Been ill on holiday?

Dalgarno Solicitors now deal with holiday claims if you’ve been made sick while abroad.

Unfortunately some holidays don’t go as planned and sometimes you can become ill due to unsanitary conditions. In the event of getting sick as a direct result of poor conditions at your hotel, pool, or by food poisoning, you can make a claim.

You may want to make a claim for medical expenses; in some serious cases people may need hospital care and medication, and health care abroad can sometimes be costly if you haven’t taken out travel/health insurance.

In some cases you may be able to claim part or all of the cost of your holiday if you time away has been hindered by your illness.

With these types of claims it always helps if you take photographs of the poor conditions you believe could have affected your health and obviously keep all the information regarding your holiday, including hotel contact information or restaurant information if it’s not attached to your hotel. If you holiday was booked as part of a package deal it is also useful to keep information of your booking agency.

If you believe you have a holiday illness claim then call us on 0845 250 0759 or email details of your claim to

Industrial Deafness FAQs

What is Industrial Deafness?

Industrial Deafness, or Occupational Hearing Loss, is a condition that causes you to partially or completely lose your hearing or develop other hearing problems as a direct result of your job. The hearing loss usually happens gradually, sometimes even years after you worked in that position that caused it.


What can cause Industrial Deafness?

Causes of Industrial Deafness can be anything from using power tools to constant use of telephones or regular exposure to loud noises of any kind, including music.


What are the symptoms?

  • Loss of hearing in one or both ears.
  • The need to turn TV/radio volume up more than usual.
  • Ringing or buzzing in ears.
  • Missing parts of, or full sentences, when listening to others speak.
  • Being unable to hear properly when there is background noise.


How can it be treated?

If you are experiencing the symptoms above then it’s important to visit your GP. Tinnitus and hearing loss are very difficult to treat, and there is no known cure for tinnitus, however you might find a hearing aid can help.


How can it be prevented?

Your employer has a legal responsibility to ensure you are kept healthy and safe during work, so they should provide you with ear protectors or ear plugs, as well as give you thorough training specifically regarding prevention of hearing loss. Regular noise risk level assessments should also be undertaken at your workplace and it is, again, your employer’s responsibility to ensure this. You can also help to prevent Industrial Deafness by taking regular breaks from noisy work areas. Discuss this with your boss to see how often you are allowed to take breaks.


How much is an ID claim worth?

The cost of ID claims can vary dramatically depending on how long the symptoms have affected you and how severe they are. Generally they range from approximately £4,000 – £70,000, but it is entirely dependent on your specific circumstances.


How can I claim?

You can claim by calling Dalgarno Solicitors on 0845 250 0759 and one of our specialist solicitors can answer any questions about your claim, give you an approximate claim amount and, if you’re happy, set up your claim for you. 

Getting the right information: Diesel Spill Claims

A lot of bikers and cyclists don’t know they can claim for coming off on a diesel spill but you can, you just need to know what information to gather to help support your claim.

Diesel spills happen when people overfill their tanks, have a leak or keep poor vehicle maintenance, but because it’s impossible to know who put the diesel there in the first place, the claim has to be made through the Motor Insurers’ Bureau. Here’s what information you need to gather at the scene where possible.

1. Date and time.

It’s unlikely you’ll forget the day you have an accident, but it’s important to note the time as well. Diesel spills get cleaned up by the council, so to avoid any contradiction about whether or not it was cleaned up you should note the exact time and possibly get a witness and report the accident to the police as well, ensuring that they also make note of the time of accident.

2. Exact location.

It’s important to be as specific as possible with this one, so make note of the exact location in the road. Is it in the middle of the lane or near the kerb? Is there anything nearby to help determine an exact location once it’s been cleared up? i.e. a phone box, bollard or easily distinguishable road marking?

3. Take photographs.

It also helps to take as many photographs of the scene as possible. As with all accidents it helps to take pictures of any injuries, damage to your bike and of course the diesel spill itself. Photographs are also a great way to help distinguish the exact location so make sure you get close ups, long shots and a range of angles to help determine where it was.

4. Council details.

Your solicitor will speak to your local council on your behalf and will get the council’s contact details for you, but in order for us to get the right information and speed your claim along it’s important we know in which borough your accident happened. If you already have the details then that could also speed up your claim.

If you’ve had an accident on a diesel spill then you could be entitled to make a claim. If you don’t have the information mentioned above then we may still be able to help you. You can call 0800 6 300 301 with the information you do have and we will call you back to let you know if you have a claim. For untraced diesel spill claims made through the Motor Insurers’ Bureau, take 20% to cover solicitor fees. We hope you never have an accident, but if you do, now you’ll know what to do and we’ll be there for you!

Getting the right information: Pothole Claims

If you have an accident as a direct result of a pothole in the road then you could be entitled to compensation. Vehicles can often lose control when riding over a pothole or swerving to avoid them, so it’s important that you know what information to gather at the scene as long as you are fit and able.

1. How long has it been there?
If this is a road you travel often then you may have seen the pothole before or you may know someone who has seen it previously. Potholes are often reported to local councils by members of the public, but sometimes they aren’t reported or fixed for weeks or even months at a time. This can obviously lead to accidents and injuries. The longer the local council leaves it untreated, the more risk they are inflicting on road users, so it helps to know how long they have neglected it.
2. How deep is it?
You need to know how deep the pothole is so wherever you can, take measurements. If you don’t have a ruler or a tape measure then use your hand or a standard sized pen to scale. Take a picture of your hand or pen etc next to the pothole.
3. How wide is it?
Again, if you don’t have a measuring device use a scale. Make sure you take a picture of the pothole with something to use as a scale.
4. The pothole’s position in the road.
Take a few photographs using wider angles that will help determine the exact location of the pothole. Make sure you take a picture from a variety of angles and include things in the background that might help determine the exact location, i.e. parking bays, bollards, phone boxes etc.
5. Supporting evidence.
As with any road accident it is important to note and photograph any damage caused to your bike, your belongings and anything else that was damaged as well as any injuries you sustained. You should also note the time of your accident and as usual, get witness details where possible.
If you’ve had an accident on the road due to a pothole or poorly managed road surface then you could be entitled to compensation. Gather what information you have regarding the accident and call our specialised team on 0800 6 300 301. Remember, the information you gather at the scene could determine whether you have a claim or not!

Recovering from an accident on the road.

Sometimes the most aggravating thing about an accident is your lack of confidence and that getting back on the road can sometimes take longer than you would like. At Dalgarno Solicitors our concern isn’t just about getting your compensation and ensuring you are physically fit and well, but we are also keen to get your confidence back up and get you back to normality as soon as possible.

An accident on the road can cause mild to severe signs of Post-Traumatic Stress Disorder (PTSD) which can cause flashbacks or nightmares about the event for weeks, months or even years after. It is these symptoms that can take away a driver’s confidence and can in rare cases lead to a self-fulfilling prophecy. This is why the team at Dalgarno’s will encourage you to seek medical help both for physical and mental trauma.

If you’ve suffered from PTSD after an accident it’s up to the medical professional to decide whether or not you are safe and able to drive again, so please trust their expert opinion when it comes to this. You do not want to rush back into driving until you are confident enough, but at the same time you do not want to leave it too long after the doctor says it’s okay, so here are some tips to help you gain more confidence and get you driving again a little quicker.

1. Drive with friends in the car.

It’s a good idea to drive with a friend in the car the first few times you go out after an accident. If your confidence isn’t fully restored then their presence can be soothing and they can offer support, even better if your friend is an experienced driver. Ensure you also drive on roads that aren’t too busy to begin with.

2. Ensure you have physically recovered.

This may sound very basic but it’s not unusual for people to start driving again too soon. Even if you’re not suffering from any mental signs of trauma or shock you should ensure you are physically fit again and not stiff or still in pain from any injuries sustained.

3. Avoid alcohol.

This is obviously something you should avoid when driving, but your doctor may advise you to stay away from the booze altogether when recovering from PTSD. In some cases alcohol and even caffeine can have a detrimental effect in the recovery process, but you should discuss this with your doctor at the time.

4. Be social.

Talking to friends and close family members is the best way to regain your confidence before you set out to drive again. Talking to them about the accident and about any concerns you may have can be very relieving and is often the simplest solution.

5. Keep busy.

Obviously you need time to recover from your accident both physically and mentally, but sometimes volunteering for a charity or helping a friend in need can be very therapeutic. A lot of people who are suffering from PTSD or general shock and lack of confidence after an accident can experience a sense of helplessness or guilt, even if the accident was not their fault and couldn’t be helped. Something that some people find helpful is helping others as this can make you feel good about yourself and make you feel more in control of your own actions and help restore your confidence.

As always you must seek professional medical advice before driving again and your solicitor can help you decide whether or not it is necessary to seek the advice of a therapist. Above all you must remember to trust your doctor’s advice and be patient with yourself.

How can I stay safe at work?

Your employer is ultimately liable for keeping you safe in the workplace, and they are responsible for undertaking certain measures to ensure your health and safety, however there are some checks that you can carry out to ensure they’re doing all they can.

1. First Aid

There needs to be a first aid kit within easy reach and all staff members should know where this is. The location of first aid kits should be clearly shown with signs throughout the workplace.

2. Good Lighting

The workplace needs to have good enough lighting to undertake work related tasks. It shouldn’t be too dim so that you need to strain your eyes and similarly it should not be too bright as to cause headaches etc.

3. Good Temperature

The temperature at the workplace should never fall below 16 degrees Celsius and should not be uncomfortably hot either.

4. Good Ventilation

Good ventilation is necessary for every workplace, although in some it may not be as easily accessed. If you are unable to open a window when you need to then you should be allowed to step outside every now and again for fresh air. Discuss this with your employer and take advantage of opportunities to step outside as this can be beneficial to your health and your productivity at work.

5. Cleaned Often?

Is your office clean and tidy and do you feel it’s cleaned often enough? Depending on the environment it may need cleaning once a week, twice a week or more often. If you don’t feel it’s cleaned often enough then talk to your employer about it.

6. Do You Have Control?

Certain things should be within your control, things like heating, ventilation, height of your chair, position of your computer screen etc. The control you have depends on the workplace, but ensure that you are comfortable and that these things can be easily adjusted if necessary.

7. Sufficient Space?

Do you have enough space in your work area to comfortably undertake your allocated tasks? If not you should discuss this with your employer.

8. Easy Supply of Water.

You should be able to access drinking water easily with sufficient facilities for staff. This can be in the form of safe, drinkable tap water or a water cooler. If you don’t have either of those then talk to your employer.

If any of the above criteria are not met in your workplace then you have a right to ask it of your employer. If your employer refuses on unreasonable grounds to meet any of the above standards then your workplace is not as safe as it could be. If this is the case then please call Dalgarno Solicitors on 0845 250 0759 for free legal advice.

Changing Your Solicitor

images (5)Here are some frequently asked questions regarding changing solicitors midway through a case:

My case is already being dealt with by another solicitor. Can I switch to you?

You can switch solicitors at any time. If you are not happy with your current solicitor, or perhaps you want a solicitor who specialises in your particular accident type, all you need to do is phone us and tell us you would like to switch.

How easy is it to change solicitors?

It’s fairly simple. All you need to do is call us and we will take a few simple details from you. You then need to sign a document to say that you give your permission for us to deal with the case and then we will take it from there. We will get in touch with your previous solicitor for you so you don’t have to talk to them if you don’t want to.

Does this happen often?

Around 25% of our clients are people who have switched to us from another solicitor. In most cases it’s because their insurance company provided them with a firm they weren’t happy with, or generally that the solicitor didn’t thoroughly understand their case. A lot of people come to us for the expertise and enthusiasm we can offer.

My current solicitor is charging me a success fee… Is that right?

Yes. Unfortunately, since April, solicitors have had to take a small percentage of the client’s compensation in order to cover costs. Before April the other party would pay but a new law was passed to stop this.

What success fee do you charge?

The majority of firms charge 25%. For us it ranges from 15% to 25% depending on the accident type. Please feel free to call us on 0845 250 0759 to find out more.

Why should I switch?

Taking legal action after an accident is about a lot more than just the compensation. Depending on the circumstances of your accident, it is as much about aftercare and support as it is about claiming your compensation. You should be happy with your solicitor dealing with the financial side of the claim as well as feeling comfortable enough to approach them with questions stretching from your health to legal concerns you may have. If you’re not entirely comfortable and happy with your current solicitor, it’s likely that you will benefit from a change.

We are happy to help and our legal advisors are on standby to let you know if you have a claim or if you can switch your claim to us. If you have any doubts about your current solicitor then simply give us a call and we can tell you more about ourselves and how we work, to see if we would be better suited to your needs.

Would you know what to do in an accident?

Dalgarno Solicitors have a branch exclusively dedicated to two wheel accident claims and will soon be launching a brand new app designed to help you in the event of an accident. Along with keeping you up to date on all the latest industry news, if you have an accident, the app will prompt you to gather the correct information, photographs and witness testimonials at the scene to support your claim. Not only is this app useful for bikers and cyclists, but it can be useful for drivers too as the information you need to gather in an accident to support your claim is often similar if not the same.

The accident reporter is specific to your accident type, i.e. diesel spill accidents, pothole accidents, standard collision etc. and will ensure that you gather all of the information needed to strengthen your claim and generally speed up the process of making the claim. Once you have uploaded the pictures, witness testimonials and other relevant information you can upload it to us with one simple click. Once we have your information we can contact you to discuss your claim and we will already have the information we require.


Record accident type

App allows you to record a specific accident type. Each type will then prompt you to record relevant information tailored to your accident.

Witness reports

Our app will allow you to take a photograph of any witnesses, take down their contact details and a report from them using our voice recorder. This 

information will be sent to us and we can use it as evidence and contact them if we need further information.

Record police detailsImagepp, 

You have a right to know what police report about your incident, so on our app you have the ability to record the details of officers who are at the scene and what they report. This again will be sent to us so we can corroborate it with the official report.

Call button

At any point and on all screens there will be a red phone icon which will put you straight through to us. You can call us from the scene to ask for assistance with the app, or to record information directly to us.

Receipt tracker

You can take pictures of receipts for your bike or any equipment you wear or take out with you. This helps us to claim for the full amount of your damaged equipment or bike. As soon as you buy a new bike or new equipment you can take a picture of the receipt.

Helpful safety tips

You will sent notifications whenever we publish new articles on our site which could include industry news articles or safety tips.

The app will be available to Apple and Android users in the coming weeks. Watch this space for further updates!

We’re hiring! Join Our Team!

Dalgarno Solicitors is expanding and will soon be looking for a new solicitor to join our team based in Warrington! We are hiring a solicitor to work in our specialised bike RTA claims department, Sorrymate so would prefer a biker with RTA experience.

If you are interested in joining our team of specialist personal injury solicitors call 0845 250 0759 or email with a CV and covering letter.